Tamraz Auto Parts
August 20th, 2009, 01:39 PM
#1
Registered User
Thread Starter
Join Date: Nov 2007
Posts: 145
Tamraz Auto Parts
Hello fellow Olds owners. I just wanted to make eeryone aware of the customer service that I received from Tamraz Auto Parts. This company is all over eBay. I believe they are based out of Chicago.
About three weeks ago I placed an order with them for all my convertible parts. The price was somewhere in the neighborhood of $1000. Till this day I have not received all my parts. I have called atleast once a week to verify that the parts have been shipped. Everytime I've called they say that I should receive my order within the next few days. Well days have turned into weeks.
About an hour ago I called and some guy named Joe answered. During the conversation he placed me on hold for 10-15 minutes combined. When he came back to the line he asked if he could call me back in 5 minutes. Well 5 minutes turned into an hour so I decided to call hime back.
Joe stated that the parts were never shipped and that they would be shipped out tomorrow. I asked for some sort of discount or coupon for my NEXT purchase and Joe flat out said NO. Joe says that it was human error and a part of life.
This is the worst customer service experience I have had in a very long time, especially in the antique car parts industry. Most companys are nice and friend. They tend to bend over backwards to keep customers happy.
I will no longer us TAMRAZ AUTO PARTS. I dont care if the son's of b*tches are 50% cheaper!
About three weeks ago I placed an order with them for all my convertible parts. The price was somewhere in the neighborhood of $1000. Till this day I have not received all my parts. I have called atleast once a week to verify that the parts have been shipped. Everytime I've called they say that I should receive my order within the next few days. Well days have turned into weeks.
About an hour ago I called and some guy named Joe answered. During the conversation he placed me on hold for 10-15 minutes combined. When he came back to the line he asked if he could call me back in 5 minutes. Well 5 minutes turned into an hour so I decided to call hime back.
Joe stated that the parts were never shipped and that they would be shipped out tomorrow. I asked for some sort of discount or coupon for my NEXT purchase and Joe flat out said NO. Joe says that it was human error and a part of life.
This is the worst customer service experience I have had in a very long time, especially in the antique car parts industry. Most companys are nice and friend. They tend to bend over backwards to keep customers happy.
I will no longer us TAMRAZ AUTO PARTS. I dont care if the son's of b*tches are 50% cheaper!
August 20th, 2009, 05:25 PM
#6
1970 442
Join Date: Jul 2009
Location: Houston, Texas
Posts: 238
I've used Fusick and Thorton's. If it's a part they don;t reproduce I use Parts Place. I've never used Tamraz's but see their ads all over E-Bay. As for getting coupons or discounts, all the resto shops are hurting nowadays so it will be hard to get discounts. What they could do though is improve customer service. It doesn't hurt to smile and act like they want your business. Our business is hurting too but treating customers poorly is never going to help the situation.
I'm bout to go to tamraz
February 28th, 2012, 05:33 PM
#9
i have bought from tamaraz i ordered my stuff and picked it up there they even waited for me as i got there late. I have also used the parts place inc. and picked stuff up there. It's like all buisnesses experiences may vary. People screw up unfortunantly it's at ones expense but it happens.
February 28th, 2012, 06:23 PM
#10
Where were you in '72?
Join Date: Nov 2009
Location: Ottawa, Ont
Posts: 262
I've had good luck with JEGS, good prices, friendly service and fast and efficient shipping. Fiber Concepts experience was exceptional, very helpful. I bought my complete seal kit from Tamraz off eBay, it shipped on time no hassles (?), good price...they screwed up in your case and should have set it right...you just ended up with a lump I guess. I've been waiting just short of 2 months for my Legendary interior, just found out it shipped out today...i'm expecting great things.
edit:
Wow, just realized this thread is way out of date...I purchased my Tamraz parts recently, maybe customer service at Tamraz is finally ready for prime time.
edit:
Wow, just realized this thread is way out of date...I purchased my Tamraz parts recently, maybe customer service at Tamraz is finally ready for prime time.
Last edited by boondocker; February 28th, 2012 at 06:35 PM.
February 29th, 2012, 07:40 AM
#12
you know if this guys opened up a new thread and asked about ordering from tamraz some lazy guy would tell him to do a search for it. well this guy did. so be happy that he just brought up a old thread instead of wasting a new one.
February 29th, 2012, 08:39 AM
#14
"me somebody" site member
Join Date: Jul 2007
Posts: 1,612
For the record, I had an unpleasant Ebay experience with Tamraz several years ago, and vowed never to deal with them again. I honestly can't even recall the exact nature of the problem, but "d*ckishness" was def. involved (and not on my part I swear, haw haw).
Buy from Fusicks if they carry the part you need.
February 29th, 2012, 09:26 PM
#15
Registered User
Join Date: May 2009
Location: USA
Posts: 2,202
I'm also local to Tamraz and The Parts Place.
I've used Tamraz for parts since 2006'ish and never had one issue with them.
Then again, since I've never had an issue, I can't say how their customer service would be if I did.
I got my interior new upholstery SUPER CHEAP through them and it was all PUI and perfect.
I think I paid $375 for front and rear upholstery altogether......plus the new foams.
I often get the best prices from Tamraz too, because they're VERY willing to beat the competitions prices.
I just called them up and asked them to beat Fusicks prices on a set of '70 442 grills and they did.
Problem is.......I'd have to pay taxes and it wouldn't be cheaper after that, so I'm going to order that
stuff from Fusicks.
Both were about 45 minutes to an hour from me, but now that Parts Place moved to DeKalb,
I'm not shopping with them at all anymore. Shipping PLUS Taxes isn't going to happen.....
I've used Tamraz for parts since 2006'ish and never had one issue with them.
Then again, since I've never had an issue, I can't say how their customer service would be if I did.
I got my interior new upholstery SUPER CHEAP through them and it was all PUI and perfect.
I think I paid $375 for front and rear upholstery altogether......plus the new foams.
I often get the best prices from Tamraz too, because they're VERY willing to beat the competitions prices.
I just called them up and asked them to beat Fusicks prices on a set of '70 442 grills and they did.
Problem is.......I'd have to pay taxes and it wouldn't be cheaper after that, so I'm going to order that
stuff from Fusicks.
Both were about 45 minutes to an hour from me, but now that Parts Place moved to DeKalb,
I'm not shopping with them at all anymore. Shipping PLUS Taxes isn't going to happen.....
Last edited by Aceshigh; February 29th, 2012 at 09:33 PM.
February 29th, 2012, 09:46 PM
#16
I've ordered from Fusick's, Tamraz, The Parts Place and Brothers Automotive Products. Had good results with all of them. Fusick's had great customer service but they are also the most expensive. I buy a lot from BAP, no problems and I usually save at least 10-20%.
March 1st, 2012, 03:41 AM
#19
I don't see the date as an issue.
Its all relevant info, based on more people commenting this time than the original post.
HYPEBOY is new, (2 posts) and was looking through old posts, got some good info and thanked someone for it...no problem.
Its all relevant info, based on more people commenting this time than the original post.
HYPEBOY is new, (2 posts) and was looking through old posts, got some good info and thanked someone for it...no problem.
March 1st, 2012, 04:17 AM
#20
Registered User
Join Date: May 2009
Location: USA
Posts: 2,202
March 1st, 2012, 07:24 PM
#24
Registered User
Join Date: May 2009
Location: USA
Posts: 2,202
March 1st, 2012, 07:40 PM
#26
Just an Olds Guy
Join Date: Jul 2008
Location: Edmonton, AB. And "I am Can 'eh' jun - eh"
Posts: 24,525
FWIW, make that X3. I'd be embarrassed if I worked at Tamraz and read that post. Curious, do any if any of the guys you dealt with at Tamraz's are members of C.O.? Would be neat to hear the ' other side of the story' too. Not saying an apology isn't in order, it might be from both sides though?
March 2nd, 2012, 07:59 AM
#28
Registered User
Join Date: Jul 2008
Location: Chi-town
Posts: 4,520
I'm in Illinois and have been to both the parts place (not yet to their new one) and Tamraz. I have had nothing but good experience with all the venders except for Brothers. I have purchased from every vender out there from the small to the big. I prefer to try to buy from the smaller shops to support them.
What might surprise many is that these places seem much bigger than they really are. It doesn't mean its right but its like many bicycle shop owners, engine builders etc, they got into it because they loved it not necessarily because they are the best business people - just saying. Some of these places are less than 10 employees sometimes 1 or 2. In some ways that means customer service should be better in other ways it just explains why they can have trouble juggling things.
What might surprise many is that these places seem much bigger than they really are. It doesn't mean its right but its like many bicycle shop owners, engine builders etc, they got into it because they loved it not necessarily because they are the best business people - just saying. Some of these places are less than 10 employees sometimes 1 or 2. In some ways that means customer service should be better in other ways it just explains why they can have trouble juggling things.
August 9th, 2012, 04:28 PM
#29
Where were you in '72?
Join Date: Nov 2009
Location: Ottawa, Ont
Posts: 262
I've had good luck with JEGS, good prices, friendly service and fast and efficient shipping. Fiber Concepts experience was exceptional, very helpful. I bought my complete seal kit from Tamraz off eBay, it shipped on time no hassles (?), good price...they screwed up in your case and should have set it right...you just ended up with a lump I guess. I've been waiting just short of 2 months for my Legendary interior, just found out it shipped out today...i'm expecting great things.
edit:
Wow, just realized this thread is way out of date...I purchased my Tamraz parts recently, maybe customer service at Tamraz is finally ready for prime time.
edit:
Wow, just realized this thread is way out of date...I purchased my Tamraz parts recently, maybe customer service at Tamraz is finally ready for prime time.
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