Serious vent here..I have supported Oldsparts.com on this forum and others when people talked bad about them..but now I am the recipient of the terrible customer service aspect of this company. I made two separate orders , one on july 27th, on on the 29th. I called on the day I made the second order and miraculously somebody actually answered the phone.It was a man, I asked him if they had picked my original order, he said no. I asked if I could combine both orders made two days apart,he said sure and he would refund one of the shipping costs to my card..awesome…except I needed to know if everything was in stock so I could try a different vendor if they were OOS., tried calling, this company ALWAYS goes to voicemail, ( with the one exception when a guy answered the phone as I talked about) on their voicemail they tell you to email as it’s much quicker than leaving a voicemail, because I’ve dealt with them before I email and I leave a voicemail both. So what happens I get my Second order yesterday, it’s not combined with the first order as he told me he would do and they charge my card for both orders and both shipping costs. Nobody ever answered back from 5 days ago to tell me if my two orders were instock..So I’ve left two emails and five phone messages trying to get somebody to call me back and let me know what’s going on because I need these parts. Now it’s Friday I’m sure they won’t even look at it till Monday even though they’ve had the voicemails and emails for three days. In my opinion that’s the worst service you could ever give a person., My last voicemail told him to cancel the order it has not been shipped or picked and I’ll buy it somewhere else. I’ve always supported this company even though many have complained but now unfortunately I must go somewhere else. I hope they’re happy because I certainly am not.

 

Isn't that Lynn Pullmyfinger from Mondello?

 

Steve Kenny aka Brothers Automotive Products aka BAP

Steve was pretty active on FB for a while and when people had problems he seemed to reply. For the last 3-4 months I haven't seen any posts from him at all

 

He also would threaten libel and lawsuits when the hundreds of customers who got burnt flamed him on various threads. I made that mistake as a newb in the late 90’s and waited the customary 2-3 months for delivery after multiple complaints.

 

Hahahahahahhahaha! Sorry, but karma comes back to bite you. It always, and I mean ALWAYS happens with BAP. For over the last 20 years he's been screwing people here and there and when he does, he does it well. You know it's your fault if things go wrong, right? I'd be surprised if he's not kin to Frank from Billions and Trillions. Even the staunchest defenders end up on the short end of the stick with him, it seems.

Who knows why he's not posting. Must be moving again.

If he hasn't screwed you somehow, then it's a YET added to the end of that sentence. Put in enough orders from him and see what happens eventually. I learned the hard way, before internet chatter was a "thing". I was a trusting soul ~25 years ago until I got strung along by his dumb *** and if I hadn't paid by credit card, I don't think I'd have ever got my money back. But it still took several months. That's when I learned about the 30-day rule on charging someone's card and not sending the item, giving a refund, or giving the buyer an option to wait. I'll never knowingly give him another dime of my money. Goes for a few other rip-off artists out there peddling their crap, too. I got my list. If Steve ain't got it IN-HAND, IN-STOCK, and he has it right in front of him, don't buy it as you may never see it. I don't know what kind of a person he is, but I know what kind of businessman he is.

 

Maybe being local makes a difference as I'm about 15 minutes away from them. I've called several times in the last few months and someone always answered the phone. I figured if I can go there and get what I need I could avoid the issues I've read about. Unfortunately they didn't have the items in stock that I needed. Running a business this way is something I absolutely can't fathom.

 

I used them explicitly for quite some time, however out of all the times I have called only once was the phone answered..bummer

 

I'm still seeing his posts on FB. I won't buy from them, Fusick has always been my first choice.

 

Ooooooh. Yeah, I've never heard anything good about Brothers.

 

I had to contact the BBB out of Missouri and do a charge back, run from these $$$ stealing *** hats.

Another thread about theses jerks.

https://classicoldsmobile.com/forums...rts-com-91540/

 

Andy thanks for your post, and know that it is good to do such a thing as it alerts the community to businesses with issues.

 

I spoke with Steve last night. He has had some health issues of late. I'd encourage patience amongst the group.

 

His doctor ought to hold up writing him any prescriptions for his ailments for a few months so he'd get a taste of how it feels.

One screw up a trend does not make. But many over years and years? IMO, someone like this is not good for the Olds community as a whole. Maybe he should just retire and take care of himself.

 

Yeah, I'm in the same boat. I placed an order a few weeks ago. I got the "processing your order" email almost immediately.
That was the last contact from them. I too have called multiple times and sent multiple emails but have yet to hear anything.
Luckily, it wasn't a large order but I'm still out a few bucks.

This really sucks. If someone is in their neighborhood, it would be a big help to go over and bang on their door.
Can we Blacklist them somehow? Hate to see someone else here get burned.

 

this is total BS….he’s healthy enough to take orders, right? the guy is a dirt bag.

i learned that from placing one single order years ago.

 

Don't shoot the messenger, dude.

 

FYI, again, there ar multiple, and I mean MANY people who have called him out only to hear him hack and wheeze on the phone and claim illness…

 

My problem is if you make an order you get a email back in less than a day saying we received your order and they charge your card, ( at least they did mine) so somebody is looking at emails and orders..but then they never sent the product never respond to emails or phone calls I’ve left many phone calls and four emails here it is almost Tuesday nothing that’s been over a week. It’s 54 bucks if I get screwed I get screwed, just irritates the **** out of me..horseshit business practices. And to think I went on this site and other sites and defended them on two or three occasions. Fool me once shame on you fool me twice shame on me

 

I'm not affiliated with Oldsparts in any way, shape or form, But... The web/online order process is likely automated. Once SUBMIT is clicked, the card is charged and email Order Confirmation is likely generated and sent automatically, by the "shopping cart" application. Then the order sits and waits for a human to pick, pack and ship the parts.

Like I said, Not Affiliated, nor making excuses! AND not detracting from the negative experiences of those posting to this thread.... Just pointing out how interweb shopping works on the backend. My personal experience from several years ago (over the past 5-10 years): I have ordered from them in the past, both at Oldsparts.com and from precursor BAP. I guess I'm one of the relatively few who have not had issues.

Your Mileage May Vary...

 

 

Just so you know, if they charge your card before they ship, and some do wait until shipment to charge the card which is smart, they only have their stated shipping time, or 30 days if shipping time not stated, to either 1) ship your order 2) contact you to see if you're willing to wait or if not, give you a refund. This comes with few exceptions. This is called the FTC's "30 day rule" for credit card purchases. This is not optional for them and they can incur heavy duty fines by blowing you off. Up to $46,517.00 per violation.

And to any of these babies that think they're running a real business whine and banish you if you have to do a chargeback because they're not living up to their end, trust me, you don't want to ever do business with those dough-dicks again anyway. They wouldn't be in that position if they didn't suck in the first place. Not all problems are by losers posing as businesses. Sometimes things go wrong with the best-run businesses. So everything is a case-by-case basis. But when you have many horror stories over the years that sound alike, more often than not they're based in some truth. Let your conscience be your guide.

eCFR :: 16 CFR Part 435 -- Mail, Internet, or Telephone Order Merchandise

 

BAP's business practices are apparently the norm. My 87 year old mom gave a local electrical contractor $6000 down for a backup generator 3/24/21 and neither the contractor, nor Generac can give a ship date. The electrical contractor waited until 8/27/21 to even order the generator. The switch/generator is the same one that I can buy at Home Depot and have delivered next week. Needless to say we are currently in the process of trying to back out of the contract but first have to get a new contractor on board

 

As someone who has insight as to his well-being, it’s absolutely heinous for anyone to sit here and talk about another human like that with zero idea of the reality. An individual trying to make a recovery doesn’t owe you an explanation to their situation while they’re trying to recoup and doesn’t deserve to have their character knocked in the meantime. Do better.

 

chiming in with this again as I hit someone else with it down the thread too:

As someone who has insight as to his well-being, it’s absolutely heinous for anyone to sit here and talk about another human like that with zero idea of the reality. An individual trying to make a recovery doesn’t owe you an explanation to their situation while they’re trying to recoup and doesn’t deserve to have their character knocked in the meantime. Do better.

 

I personally wish this individual a complete recovery.

That said, why is the website not unplugged if the seller is unable to ship what patrons purchase? I think we all know the answer to that.....

 

What's unfortunate with your reply is you just took a shot at the single person in this entire thread that was supporting Steve. Do better.

 

Olds9 maybe you are correct - I shouldn’t be critical of one’s personal health. I do need to do better…

by the way as a business owner, which was the intent of this thread, do you think perhaps he should do better???

https://www.sitejabber.com/reviews/oldsparts.com

 

apologies, this was not directed at you. I meant for it to enlighten the other individual. Your sympathy is appreciated and not unnoticed.

 

Takes the order, takes the money & then…blackout. No sympathy from me.

A prominent website notice, stating that there are issues with supply, fulfillment, health, *insert reason here*, an explanation of what is being done about it, the likelihood of fulfilling orders and a promise that no charges will be made unless or until the order ships could prevent discussions such as this. This is a small community and if one is making a living off it, better properly service it. No one complaining about “small cap HEI guy,” he was clear about his situation, everyone understands and wishes him the best. Terry Fritsch? Brad Wise? Well, that’s another story.

​​​​​​….

 

A bit strong of a word, but ok, then call me Mr. Heinous. Good for you, but shingles doesn't care.

An individual doesn't deserve to keep someone else's money and not provide the service/parts without a good reason in the meantime, either. I'll decide who's character I knock and when. If I think they deserve it, that's all that matters. The way I see it, the vendor's personal problems are not MY problems. Respect is a two-way street. Call me, send an email, whatever before things go too far wrong. I'll work with people if they're willing to work with me.

If there's an issue, the vendor needs to work to make it happen. I'm hiring him to solve my problems in a timely manner, and if he's unwilling or incapable of doing that, I'll find someone else, and I'll tell everyone else how my dealings went, whether good or bad. And If the vendor tries to make it my problem or tries to blame me for things not working out, then they'll no longer be my vendor. If they can't get over their illness in several months and use that as an excuse for **** poor business methods and keeping your money but not sending you parts, then maybe they ought to close their doors and go do something else. Then you can take all the time in the world to recover.

So you signed up here to "hit someone else" with both your first two posts over something in which you apparently have no dog in the hunt? It sorta tells us a lot about you. That's rich, dude. That's really rich.

 

🤣🤣🤣🤣🤣

I don't know dude, but, yeah, quit taking people's money if you can't deliver the goods.

 

Sorry to hear this man is having health problems, I do not wish any ill harm. But most of us know is what happens when you order parts and not get the parts or any type of communication on whats going on. Most people are fairly understanding of things especially in today’s climate, but what thet’re not understanding of is no communication from the business at all. Certainly somebody he works with can at minimum man the phones and the email piece and respond back appropriately..and say hey, sorry it’s been delayed we’re working on it give us five days give us 10 days whatever. He doesn’t work alone and if he does then he should have somebody else to help him. It’s a business, you can’t treat your business partners that way or your customers.

 

Olds9, he has a years long history of providing poor service, you come here with zero background and take shots at people, gotta think that you and he are one and the same.

 

Ding Ding Ding we got a winner. Pick a prize any prize.

 

Andy, the fellow who told you he would combine your two web orders should not have done so. I apologize for any inconvenience this caused. In the last 2 weeks, two of our key players have been out. I was scheduled to return to work last week to assist in the office but that timeline was pushed back a little. I understand and apologize for any inconvenience regarding communication during this time.

As for the mentions of product sourcing, we work hard to communicate effectively and efficiently with hundreds of vendors in order to ensure proper inventories and amicable delivery times. Despite the current supply chain struggles seen worldwide, we're doing everything in our power to get customers their orders as quickly and efficiently as possible. It's August and I am ordering parts for next March. In stock information is listed on the site at the product level. We do not take orders on out of stock items on the web. Occasionally stock status information can lag behind as much 48 hours due to shows and orders in transit. The vast majority of all in stock orders ship within 48 hours.

We appreciate your business and are happy to address any and all concerns on a case by case basis. For more individualized communication, please reach out to me at oldsparts@oldsparts.com. If you or anyone else would prefer to talk call me direct at 913-449-4834. If I miss you I am either mobile or on the other line leave a message and I will call you back.

 

I shall call you, as far as emailing you at oldsparts@oldsparts I sent 4 emails, never got a return call, left 4 voicemails asking for information on what was going on, finally my last voicemail said cancel the order…No response via email or phone but you did credit my card..I will give you that.

 

Exactly…those like the guy above making excuses for them still taking orders, while too sick them get the out is bs, total bs. They can put their online orders on hold until they can fulfill them.

no way is there any excuse for still taking orders and money knowing they can’t fulfil them.

It’s a huge red flag

 

Fusick!