I recently sold an item that turned out to be mismatched. I told the gentleman to send them back and I give him a full refund.
He is demanding I pay him first, and then he'll send them back.

I told him no, doesnt work that way

Whats your opinions

Return first, or refund first?

 

It should be the reverse of how it was sold. He paid you sent. He sends you pay. Simple. Isn’t that the way it always works?

 

Thats what I said, and its how Ive operated whether I was selling or returning.

 

The guy needs to understand that you have been e member here for twelve years and have 1,839 posts. You are well established here and are not going to screw him. He needs to return the item and then get paid.

 

Sounds like they might be a scam artist, so watch for that. Sends you money, complains about product, wants you to send his money back, and then keeps both. No. Wait for the parts return. Try that at the auto parts store. Buy a water pump, take it home, then go back to the store and ask them to refund your money because it isn't the right one. Promise them you'll go back out to your vehicle and retreive the pump once they refund you. See how that works out.

No small business works like that to my knowledge. Return authorizations are pretty standard for mail order. Send part back, they fix/replace/refund as necessary. But they don't do squat until they get their merch back. You shouldn't either.

 

Return part first.

​​​​​​….

 

The part should be returned first, no doubt about it.

 

You hold all the cards here. You have his money, and he has a part that doesn't fit. You could do nothing, and he'd be stuck.

Every situation I've ever been involved with like this has me sending the item back first and then getting the refund. If he doesn't want to do this, fine. He gets to keep his non-fitting part, and you get to keep his money.

Let us know how long it is before he caves.

 

How much money are we talkin here? I've seen it happen both ways, there needs to be trust on transactions within this site.

 

If it is minimal dollars, after he sends you tracking number you refund money. Otherwise, when you receive the part back in same condition you sent it you refund money. Personally, it sounds like a scam to me.

 

He could be sending a pair of his used underwear. Or he's sending you back his used stuff. Also, just having a tracking number alone doesn't mean it's at the post office or shipping place. He could send you a tracking number he got for sending something else to someone else. I'd wait for the return part to arrive first.

 

Trust has worked for me. I also don't mess with anyone:
1. with a low number of posts.
2. A price or item thats "to good to be true".
3. Paypal, Venmo, etc.

 

Customer filed a claim with Paypal, Ive responded. It will now be May 17th before Paypal decides.
Customer could return the parts and have a refund before then.
I dont understand some people.(unless hes trying to scam)

 

Be ready to get porked. Paypal sides with the buyer every damn time. This preserves their safe buying experience. Whats neat is after they refund the seller they'll charge you a $50 fee for the return, and you probably won't get your parts back. Paypal sucks for the seller.

 

Ive already agreed to a refund, I just want the parts back first. Ive proved they were delivered, customer has agreed he recieved them. Hopefully Paypal tells him to return them, or he realizes hes just delaying his refund.
Other thing is, my Paypal account is empty, so if they wanna issue a refund, then its on them.

 

I don't doubt you one bit. I'm pretty sure AI handles their disputes. They look for the trigger words- misrepresented, broken, not shipped, etc. Once the bot sees that it's refund time. Paypal pulled the refund back from my burner bank account, without notice or authorization. That must be deep down in the user agreement somewhere. You'll get a generic email stating they sided with the buyer and he'll get his payment back instantaneously.

I'm not trying to be a jackass here, but I've been down this road and it's extremely frustrating, and its well documented that this is the norm. I got screwed selling a set of fenders. The buyer disputed, i sent every email correspondence we had. One of those emails the seller admitted total fault and read the ad wrong.. yep, i still got screwed and lost 50 bucks.

 

Whatever bank acct your PP is tied to, they can and will snag the money from. I got burned by a CO buyer once on a steering column.
Told me it was the wrong one, I send his $$ back including shipping. Got my column back after he robbed what he needed from it. Coc*sucker.

 

I understand what you guys are saying about Paypal, but neither of my accounts tied to Paypal have any money in them, so they can claw back all they want. Stupid part is the buyer could have the parts back in my hand in 3 days and get his refund. But he wants to be a tough guy.

 

If thats the case I'd put the money in the bank account. Otherwise you'll have overdraft fees as well. Paypal is ruthless, man.

 

This is the exact reason I only take money orders (or personal checks if I know you or proven trusted). Paypal burnt me, too, where the buyer was wrong, but they didn't care. When you screw me, make it good and take pictures, because it will only happen once.

 

I don't see a reason for me to set up a separate bank account just for Paypal, Venmo, etc. I also fail to see the "Value added" for a 3% fee from Paypal. I don't believe I need someone else in any transaction between me and another person. I have passed on things for sale because they wanted paid via Paypal. A "handshake", my word, check are good. Cash is "king". If we can't do business this way,..... "another bus will be coming by in ten minutes".
........Just my two cents worth.

 

I use paypal for convenience. I frequently buy from a member here who allows myself and select others to use paypal. He is "check/MO" to others, though. I have my paypal linked to a small checking account as Paypal is run through India and I am not pointing foreign nationals at any account of mine with decent money. Yes, they can pull out from zero to a negative balance, but you also can appeal to the bank. Dealing with paypal customer service is rough; I had to look up some Hindi insults to get a guy to get moving once (did not work well, do not recommend).

I don't know why people scam, the country is not that big. If you anger someone who is volatile enough, they may show up on your doorstep. It's very easy to find people. This was the origins of the Bad Andy Beatdown Van stories on ROP.

 

paypal has told the customer to return the covers in original condition, at his expense, and then he can have a refund

 

Good. Paypal agrees with most of us here. Imagine that.

 

Just as an update, these are the 2 notices I have received from Paypal regarding the attempt by a buyer to get his money back without returning the item. I have not heard from the buyer at all, but he could have returned the items by now and received his refund. Will see where this goes from here. I have attempted to put money in my account, but Paypal will not accept a deposit, or attempt to remove the amount from my account, until after the item is returned, and I tell Paypal it is in the same condition as when I shipped it. I think thats a fair resolution, And what I requested the buyer to do when he asked for his money back.

5/02/2025 A refund in the amount of xxx will be rewarded to the buyer once the item(s) is returned to you in its original condition. The buyer is responsible for return postage and packing costs.You'll need to provide this information on or before May 5, 2025, with the address you prefer the merchandise be shipped to. If we don't receive a reply by this date, the following address will be provided to the buyer:


5/7/2025 We've been reviewing a case your buyer filed against you and decided the best course of action is to have them return your merchandise. Once we have confirmed the merchandise has been delivered to you, we will issue your buyer a XXX USD refund from your PayPal account. If this refund makes your balance negative, please log in to your PayPal account and add money to your balance.

 

Sounds like he was trying to scam you. I'm still sticking with that assessment. Anyone serious about trying to resolve the issue would have returned a bad part by now.

 

X2. Guy is trying to scam you. Dirtbag

 

If thats the case, everyone may want to be aware that he's a member of this page

 

If you find out he actually did try to scam you, IMO, it's your duty as an upstanding member to make everyone aware of who that person is or you'd be considered just as culpable should anyone else be scammed by that person. We're a small enough community as it is, so we don't need any scammers in the bunch. Not saying to prematurely accuse anyone, but if the evidence exists, you should. There's sometimes misunderstandings and mistakes, so each occurance needs to be validated with evidence.

I know I'd expose any scammer or shady dealings person, I don't care who it is. Ain't nobody got time for dat. We're here to help each other out, not f*ck them over.

 

This is going too far. No one is required to leave feedback. Not doing so certainly doesn't make one responsible for the actions of another. No one is required to be the policeman of the site except for the moderators. Some people might be reluctant to say negative things about others, at least publicly, for fear of retribution of one kind or another.

As always with any purchase, it's caveat emptor.

 

Keep in mind something else that’s very important in all of this. We have heard only one side of the story here. When one of the two parties in a transaction is unhappy about it for some reason and tells his story, such as was done here, of course the other party is going to come across sounding like trash.

But maybe we should wait and hear the other side before passing judgement. Maybe he thinks he has a legitimate gripe. Maybe, for example, he thinks the part was misrepresented in some way by the seller and therefore the seller can’t be trusted to return his money after he returns the part.

I’m not saying that this is at all true. What I am saying is that WE DON’T KNOW. Maybe before we pass judgement and condemn the buyer here to feedback hell, we should wait until he’s had a chance to tell his side of the story.

 

I do understand that viewpoint because making an accusation like that shouldn't ever be taken lightly. But, please don't misrepresent what I said. I never said anyone was required to leave good or bad feedback on anyone or even to do anything, because if you don't, who would know? And no, they're not responsible for another's actions, but not witholding information just may save someone else an inordinate amount of time and money had they known. I meant that if you actually gave two ***** about the Olds community, you should out a known scammer, and if you don't, you're not part of the solution, you're just a continuation of the problem - in my opinion. If I have evidence of someone here scamming me, you'll know who it is and why I believe it was a scam. I'll let them defend their own actions if they choose, and you can believe who you want to.

Of course you can be a silent victim if you wish. But how does that help any community? Now, almost every member may be supsect simply because we know someone here may have attempted a scam, but we don't know who that is, so now we can all speculate. I know it wasn't me, so there's at least two people here I know that's not suspect for sure.

 

You didn't use those words, but you might as well have. You DID say this:

"Culpable" is a serious word, and saying someone is culpable because they didn't do something is a pretty damning accusation and says that, if you don't leave feedback, you're just as responsible as the person who actually did commit the crime.

I don't think so.

 

Anybody can check the parts forsale and see who this member is.
Yes, he complained about the item I sent him. (scratches and a different font between parts GMPP Valve covers) I asked for pictures, never received.
I will say that one valve cover was raw aluminum(as cast), and the other had been painted silver. That was my error in assuming the buyer would paint and machine to match his motor.
I agreed to return his money when the item is returned.
He wants his money first.
Paypal says other wise.
Still waiting for Paypal to inform me that they are on their way back to me.

 

Don't need any word police here to nitpick my words. I also said "in my opinion". Meaning that's MY opinion and you can't say it's wrong. You obviously don't agree with my opinion, and that's ok. I don't agree with yours, either.

 

As a final update.
The Valve covers were returned to me in acceptable condition, and I notified Paypal.
Paypal took another week to issue the refund, then asked me to deposit the refund amount into my Paypal account.
Buyer paid return shipping
At no time did Paypal attempt to remove money from any of the linked Financial accounts I own.
The reason they were returned
1 was still raw cast aluminum, and 1 was painted aluminum, and the part number on the inside was a different font size

DIFFERENT FONTS