Gary M

This is never good
The bottom rungs on the other end of the skid are broken, no doubt caused the skid to fall off the forklift and naturally the driver said he got it that way.
Damage
Near windshield area.
Any ideas how I should handle this? Just wanting to prepare in case I get any finger pointing. It's through eBay. Paid way too much ( my own fault) but expected the fenders in the photos I bid on thru eBay. The add said last ones but now they are selling another last set - same pictures in the add I bid on.

Koda

Take good pictures, repack them, open a dispute with ebay. Sellers' fault for bad packaging.

1970cs

Here is my take, First picture I see end of pallet of damaged end to have a witness pattern of being driven over. (wood is depressed down and cracked)

IMO the box has a crush pattern of a rear bumper of a forklift. It appears that the cardboard supports for the straps have an original strap pattern that has been moved in the same direction of impact. Or it could have been ran into something while being moved.

Pat

MDchanic

File a claim with eBay against the seller, seller then files a claim against the shipper.

The seller contracted with the shipper, you didn't, so the exact details are between the seller and the shipper.

And if you paid too much, don't reorder.

- Eric

Gary M

The driver side fender looks ok so I'm wondering if I should ask for a partial refund to keep from hassles shipping back but not sure what the amount should be. The damaged fender costs ( if you figure half of total cost of both with shipping) is 1175.00. Yep, paid too much.
A. Ask for 600.00 back and keep the fender To get it repaired.
B. As stated above file the claim and see how it plays out.
C. Claim item not as described because the fenders in the pictures in the add were what I thought I was buying due to the description saying these were " the last NOS set we have".

MDchanic

Just click the box that says "Damaged in Shipment."

This is not a complicated thing.

It is up to the seller and the shipper to work it out from there.

- Eric

Gary M

The seller got my pictures and says he will contact the shipper Monday. What sucks is a vintage piece no longer produced is now damaged. It sounds like the seller is pissed so I'll keep my fingers crossed it works out.

Gary M

MDchanic,
Don't see a "damaged in shipment " button. Where do I find that?

Junkman

The shipper might want the entire package back to sell as salvage, to recoup some of the loss. I would purchase the other set of fenders if you need them, and let them have the original fender back. The damaged fender can be repaired, but at what cost? You might be able to buy the salvage back from the shipping company for pennies on the dollar, because many times, it costs them too much in paperwork and handling to take them back. I had some sheet metal shipped to me, and it was damaged in transit. The shipping company paid the claim, and didn't want the sheet metal back. They asked me to dispose of them locally.

MDchanic

Hmmmm... I haven't bought anything on eBay lately that I can begin to return, so that I can find the button, but when you start the return process, there is a place where it asks you why you want to return it, and the choices are something like, "Wrong Item Shipped," "Mistake in Ordering," "Not What Was Represented," "Damaged in Shipment," etc.

- Eric

Olds64

Bummer.

Gary M

Fusick has been great on this. They are shipping me another fender and working it out with the carrier.

MDchanic

You should've said it was Fusick. They're excellent with nearly everything, except prices.

I expect you'll end up just fine.

- Eric

Gary M

I have a Fusick catalog and a OPGI and believe it or not Fusick has some items cheaper ( in those catalogs) OPGI has been good to me customer service wise though and the points help offset the price. Price wise example:
Trunk rubber mat:
Fusick - 155.00/
OPGI -174.00. Points and shipping affect the comparison too though. I like them both so far.

midnightleadfoot

Hope you looked at the shipment with driver and refused the item and marked the b.o.l. as such.. then took photo's..
If you signed for it.. the shipper is off the hook.. unless the damage is listed on the B.O.L.
good luck

Gary M

Noted damage on the bill and supplied photos to the seller to help them recover damages. They are sending me another fender.

midnightleadfoot

Hope this one makes it in one piece

Gary M

Is there a single trucking company that can deliver a box on a skid WITHOUT trashing it?

MDchanic

Just send it right back.

This calls for a whole lot of screaming and threatening into the phone by someone in the Fusick shipping department, but requires nothing of you.

- Eric

midnightleadfoot

That is the sender error.. the straps crushing the box..
The box is not showing signs of them stacking another pallet on top of it.
Or another pallet tipping on to it..
We have triangle signs so they can't stack on top of them.. without crushing that ,

Gary M

This ones got a dent in the crease. Not sure carrier did this one. I had asked Fusick to photograph the fender out of the box before they shipped it ( to prevent this very issue- who done it) even though they said it was boxed already. Instead they sent me a picture of the box in the carrier's truck. This is definitely pegging the drama meter.

70-442-W30

Make sure you tell them to send the next one in a crate. Disappointing.

Gary M

They sent me a picture of the skid strapped to the wall on the truck when loaded. Was perfect when leaving the store. The picture I have proves that. Gets to the destination crushed. The box looks like somewhere along the way something fell over on it that was next to it.

midnightleadfoot

Doubt that, I'd guess the straps bouncing in truck as it went down the road weakened the box side.. as the straps are still tight after the box side crushed..

Gary M

So am I. I never damaged a load and most likely neither have you BUT like every job there are people who are less careful than they should be.

Gary M

On truck strapped by driver. Later offloaded at carrier terminal and loaded on their truck that delivered it.

midnightleadfoot

So true...
But I have damaged a load before.. I'll admit it.. but when it happened, I called it in, ASAP.. I didn't drive it to the address , or allow the driver to drive it to the address..

Gary M

Wasn't an easy decision but I'm sending them back. Fusick is working with me on it.

FStanley

This is why one buys from a reputable dealer.........