i also had to replace fuel pump to carb steel line and i bought one from fusicks and it was way off...i then bought another from inl and it was also off but not by much. i do not have an original gm 40523 pump so the dimensions of the pump and or the lenghth/angle of the elbow fitting on the pump could be different from original to aftermarket which i can understand

 

I tend to give anyone the benefit of a doubt for a mistake, but, as Koda stated, In-Line Tube
doesn't have a good history.
Pretty basic stuff to automatically inform the customer if something he has paid for is no longer available
and to also automatically credit him without demanding he request a refund.
You have to think they intended to get away with keeping the payment for something they didn't provide,
again considering their history.

 

Buick guys are pissed off too.

http://www.v8buick.com/showthread.ph...nline-tube-com

 

Once they charge your credit card, by law, they have 30 days to ship it or offer you your choice of a refund, agree to a new estimated ship date, or another form of remedy. In no case can they just sit on the money. If they don't abide by the rule, they can be subject to some hefty penalties. Most small businesses either don't know this rule, or choose to ignore it thinking customers won't figure it out.

That's why most reputable places don't charge your card until they ship. Keeps them from having to mind the 30 day rule.

 

I have seen many bad dealings with them. However,I have done a lot of business with them,many parts bought,etc.,and I haven't had any issues.Some of the parts they have,nobody else has,and they have brought some great products to market,that nobody else did.
I do see the "too big for your pants",high horse attitude though.

 

I have yet to experience anything bad; parts, service, price or payment. I also have bought from the ILT internet companies that sell on eBay. Apparently, the eBay "store" has different staff. The items I purchased have always fit and worked as intended. On several occasions I spoke to sales associates that were helpful and knowledgable, and they showed a true interest in my Oldsmobiles, especially my '69 W-31 nostalgia race car.
As far as doing business with Fusick----I won't. I explained that debacle in a past thread; it wasn't pleasurable and got a little ugly.

 

I was in the automotive parts business for 45 years. I couldn't begin to count the number of times I special-ordered an item for a customer that the manufacturer placed on back order, gave us a tentative delivery time and then 2 or 3 weeks later cancelled the order without notifying us. The only way we found out was when the client finally called for an update and we would contact the supplier..
You might suggest the seller stay more on top of order status, but in truth, when you're ordering 300 to 400 lines a day it's close to impossible to manage.

 

Not with the right computer software it's not impossible. If you're still ordering pen to paper, then yes, it is impossible. But there's a lot more ways to stay on top of orders. Your customers depend on it. Why is it that a lot of companies that sell thousands of parts can do it, but a company that specializes in limited offerings can't seem to? No excuse. This isn't 1969. In business, you have a choice: adapt or die.

 

Actually, even on paper, you can do it. It's called a "tickler file."

Whenever you do something that you will need to confirm at a later date, like placing an order for a customer, which could drop into a "black hole" if the supplier never comes through, you place the important information - name, supplier, date, order number, item(s) - on an index or Rolodex card, and place it in a file drawer under a particular date (you can simply divide the drawer 1-52 by weeks). Then, every day (or every week), you look at the cards for that day. If your customer's order is on there and you haven't received it yet, you call the supplier and see what's going on. If they give you a later date, you refile the card and then call the customer to inform him.

Pretty simple, really, and a secretary can do it (before there were computers, there were secretaries).

- Eric

 

Well said. I'm in the B2B engine parts business selling to production engine rebuilders and machine shops. If I even dreamed of not calling the customer back within 1 hour of an order to notify him of a shortage due to an inventory discrepancy, etc.., my company would have been a greasy spot on the wall long ago due to competitive pressures. (And invoicing in advance of line item shipment confirmation - are you freaking kidding me? This is almost 2014) But more importantly, it is the RIGHT thing to do. My customer is counting on that product being there when promised because he has made a committment to his customer. We process more than 400 orders a day, sell to more than 1100 customers in any single month and have no trouble maintaining this service standard. ILT's behavior on this (along with not being able to process expedited delivery orders like Next Day Air shipments) feels like that of a company who has more biz than they can handle well due to their excellent cataloging and merchandizing. Sooner or later, someone else will come along and take their cheese.

 

i doubt the people at inline tube are waking up in the morning and saying '' lets see who we can screw today''..... every company makes errors in shipping/billing i dont sweat it, and actually expect it now and again in this day and age

 

I recently ordered some parts for my truck from Rock auto, it was on a Tuesday evening. I paid extra for 3 day shipping thinking it would come on Friday or poss. Saturday. Wrong! When they sent me and Email stating it had been shipped it said it would arrive "monday/today". Thats 6 days. So i called, told them the problem, and was told that the shipping day which was Wednesday did not count as part of the 3 day shipping, that it started on Thursday. I told the lady that it was very misleading, if i had known that I wouldnt have paid extra to get the parts in 3 days. So i asked her to refund the extra i paid since I am getting the parts approx. the same as i would have with standard shipping rate. She said she could not refund any money, so i asked to speak to the manager. She said she was the manager, so i asked to speak to her boss. She said anyone above her would not speak on the phone to me about this. Perhaps i was cutting it too close ordering on Tuesday and hoping to have it on Friday, but i thought that was what paying EXTRA was about. Anyway there was apparently nothing I could do. I was pretty angry with the lady, but again nothing I could do. I told her she just lost a customer, she apparently didnt care.
So...... I wrote a "bad review" on there site about this, they sent me a confirmation about it, but before it could be posted, I needed to write another on on Yahoo? which was through this confirmation they sent me. I wrote it but it wouldnt send. Their way of keeping "bad reviews" from showing up? I think so. Who knows, Im over it now LOL I guess, parts should be here today.
Just beware of paying for faster shipping, Their site should have not allowed it if it was not possible, 3 day to 6 day? Just a way for them to get alittle extra cash i think.
Sh

 

It's too bad the old ROP thread got nuked on this.

Edit: Always buy with a credit card, and cancel the purchase if they give you crap.

 

https://classicoldsmobile.com/forums...e-problem.html

 

For me it's not about the good or bad of their products anymore or how they treat their customers. I'm more upset how they treat the general public and Olds hobbyists. I question the integrity of a company that treats a potential customer, like a mat to wipe their feet on.

 

I had to take pics and then had to bend the hell out of the fuel line from pump to carb but keep in mind 40 year old cars have parts changed and become a mystery. Over all they do carry lots of stuff hard to find. Keep a positive attitude and maybe they will come through. Hope you get what you need. Credit card purchase will help you with problems.good luck.