Auto Instuments - Had to file a Complaint!
June 14th, 2011, 06:17 AM
#1
Registered User
Thread Starter
Join Date: Feb 2009
Posts: 2,257
Auto Instuments - Had to file a Complaint!
I wanted to post my continued nightmare experience with Auto Instuments in Collinsville, Virginia.
www.autoinstuments.com
They have my parts and my money, and they have given me at least 5 excuses on why they are many weeks late on the promised delivery.
The owner, Gentry Zentmeyer, also made a bunch of excuses as well.
The folks that answer the phone will lie to you, or not respond.
Truly a really bad experience, bad enough that I filed a complaint with the Virgina Consumer Affairs office.
All I can say is "Caveat Emptor"....let the buyer beware.
www.autoinstuments.com
They have my parts and my money, and they have given me at least 5 excuses on why they are many weeks late on the promised delivery.
The owner, Gentry Zentmeyer, also made a bunch of excuses as well.
The folks that answer the phone will lie to you, or not respond.
Truly a really bad experience, bad enough that I filed a complaint with the Virgina Consumer Affairs office.
All I can say is "Caveat Emptor"....let the buyer beware.
June 15th, 2011, 09:21 AM
#4
Registered User
Thread Starter
Join Date: Feb 2009
Posts: 2,257
Not true.
Plenty of good vendors, like Fusick, Steve Gregori, NEL Plating, etc.
Just think of these posts as a service to the community.....
PS - Been in the hobby for 30+ years, and have had good service from 99% of the folks I have dealt with.
Plenty of good vendors, like Fusick, Steve Gregori, NEL Plating, etc.
Just think of these posts as a service to the community.....
PS - Been in the hobby for 30+ years, and have had good service from 99% of the folks I have dealt with.
June 17th, 2011, 12:36 PM
#6
Registered User
Thread Starter
Join Date: Feb 2009
Posts: 2,257
Update
Package came from Auto Instruments today. I opened and found two console pieces......BUT.......
The parts I sent in were the long and short pieces on top of the console.
They sent me back two of the long pieces: one had my name engraved, and the other had "B.Martinisko" engraved on it.
So, the promised delivery was 5 weeks, and it turned out to be more like 11......
And, my short piece is MIA.
That is why I have posted this - these people have ZERO control of their process internally. The woman who answered the phone told me to leave my number and they would call back....That won't happen either.
Can't imagine how screwed up their gauge restoration is.
WOW
The parts I sent in were the long and short pieces on top of the console.
They sent me back two of the long pieces: one had my name engraved, and the other had "B.Martinisko" engraved on it.
So, the promised delivery was 5 weeks, and it turned out to be more like 11......
And, my short piece is MIA.
That is why I have posted this - these people have ZERO control of their process internally. The woman who answered the phone told me to leave my number and they would call back....That won't happen either.
Can't imagine how screwed up their gauge restoration is.
WOW
Thread
Thread Starter
Forum
Replies
Last Post
