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Allan R · 07-07-2008, 10:25 AM

WOW, I never knew there were so many of you that have been royally done over by BAP.

I tried them out 2 years ago. Bought a fan shroud for my 72 Cutlass. (89.00). They said shipping would be $33.00 via UPS because it was oversize and it would be out the next day. RRRiiiigghht. Got it over a month later wrapped in a Scotties crap wrap box. That really impressed me about how professional their image was. Oh yeah, it came USPS Parcel economy for 17.55

So I called Mike (BAP). He apologized and followed up with a call back (the only ++ thing I can say about BAP. His version: Shipping dropped the ball, it was handled wrong. Nope, they can't refund any money, but offered an in store credit for the difference in shipping. Well, ok it's my first time ordering . Sounded not bad.

About 2 months go by, I figured let's use that store credit and ordered a Stone shield. They were polite on the phone, couldn't find my in store credit but would look into it and get back to me. Again, rrrriiiggghhhht. Meanwhile I got charged ANOTHER $33.00 UPS guaranteed delivery for an "oversize" part. Once bitten, twice shy, but they wouldn't dis a customer twice right?

Wrong.

Exactly the same thing happened. Even got another Scotties crap wrap box that was coming apart. (made me wonder what goes on in their office) So I called Mike. He's gone on holidays. I POLITELY explained the problem. They give me Mikes email and tell me to write it out. So I offered what I think was a reasonable solution. Now that I've been charged 66 bucks for shipping that only cost 35, I figured use the 31 bucks to buy some smaller parts that don't need "oversize" shipping. So I sent an email asking them to apply both differences as an instore credit and listed the parts I wanted. And of course, PLEASE use USPS shipping to keep cost down. Holy Hanna!!! You would think I'd just walked into their office and pointed a gun at them. They accused me of extortionism!!! WTH???

According to them they've bent over backwards to help solve my issue. ??? Huh ???? Not even close. I think that I'm entitled to some value for the money I paid and never to value for.

Now, my phone number is blocked and they don't return emails.

Who needs this crap? BAP? I'd rather kiss the south end of a north bound horse before I recommend them to anyone. I was definitely feeling like the statue next to a flock of pigeons.

BTW for anyone who is curious about Tamraz, my experience is they are just as good for service, pricing and shipping as Fusicks and Parts Place.

Thanks for letting me vent.

Allan R

07-07-2008, 10:25 AM	#43 (permalink)
Allan R Senior Member Join Date: Jul 2008 Location: Edmonton, AB Posts: 492	Brothers Automotive Parts (BAP) ?? No brother of mine. WOW, I never knew there were so many of you that have been royally done over by BAP. I tried them out 2 years ago. Bought a fan shroud for my 72 Cutlass. (89.00). They said shipping would be $33.00 via UPS because it was oversize and it would be out the next day. RRRiiiigghht. Got it over a month later wrapped in a Scotties crap wrap box. That really impressed me about how professional their image was. Oh yeah, it came USPS Parcel economy for 17.55 So I called Mike (BAP). He apologized and followed up with a call back (the only ++ thing I can say about BAP. His version: Shipping dropped the ball, it was handled wrong. Nope, they can't refund any money, but offered an in store credit for the difference in shipping. Well, ok it's my first time ordering . Sounded not bad. About 2 months go by, I figured let's use that store credit and ordered a Stone shield. They were polite on the phone, couldn't find my in store credit but would look into it and get back to me. Again, rrrriiiggghhhht. Meanwhile I got charged ANOTHER $33.00 UPS guaranteed delivery for an "oversize" part. Once bitten, twice shy, but they wouldn't dis a customer twice right? Wrong. Exactly the same thing happened. Even got another Scotties crap wrap box that was coming apart. (made me wonder what goes on in their office) So I called Mike. He's gone on holidays. I POLITELY explained the problem. They give me Mikes email and tell me to write it out. So I offered what I think was a reasonable solution. Now that I've been charged 66 bucks for shipping that only cost 35, I figured use the 31 bucks to buy some smaller parts that don't need "oversize" shipping. So I sent an email asking them to apply both differences as an instore credit and listed the parts I wanted. And of course, PLEASE use USPS shipping to keep cost down. Holy Hanna!!! You would think I'd just walked into their office and pointed a gun at them. They accused me of extortionism!!! WTH??? According to them they've bent over backwards to help solve my issue. ??? Huh ???? Not even close. I think that I'm entitled to some value for the money I paid and never to value for. Now, my phone number is blocked and they don't return emails. Who needs this crap? BAP? I'd rather kiss the south end of a north bound horse before I recommend them to anyone. I was definitely feeling like the statue next to a flock of pigeons. BTW for anyone who is curious about Tamraz, my experience is they are just as good for service, pricing and shipping as Fusicks and Parts Place. Thanks for letting me vent. Allan R